Case Study
Designing for Exceptions Instead of Hoping Them Away
·5 min read·Case Studies
“Straight-through processing only matters when the exceptions stop poisoning the rest of the flow.”
The mistake
The team optimized for a happy path that covered most cases numerically, but the remaining exceptions consumed disproportionate attention and routinely broke service expectations.
The fix
Tenops reworked the system around explicit exception classes, operator guidance, and a better split between automated preparation and human judgment.
Bring us one messy workflow.
We'll tell you where the friction is, what should stay human, and whether automation is worth doing.